Privacy Policy

At Hivoex, we prioritize the privacy and security of our valued customers. This privacy policy outlines how we gather, utilize, and safeguard your personal information.

Information We Collect

When you visit our website or place an order, we may gather personal information, including your name, email address, mailing address, phone number, and payment details. Additionally, we may collect non-personal information such as your IP address and browsing behavior.

How We Use Your Information

We employ your personal information to process orders, communicate with you regarding your orders and promotions, and provide customer support. Moreover, we may utilize your information for marketing purposes, such as sending newsletters and promotional emails. You have the option to unsubscribe from these emails at any time.

We may share your personal information with third-party service providers, including payment processors, shipping companies, and marketing agencies. We only share the necessary information with these service providers to ensure the provision of our services to you.

In certain cases, we may disclose your personal information to law enforcement or other third parties as required by law or in response to a court order or legal request.

How We Protect Your Information

The security of your personal information is of utmost importance to us. We implement industry-standard measures to safeguard your data. SSL encryption is utilized to protect your payment information and other sensitive data.

Access to your personal information is restricted to employees who require it to perform their duties. We ensure that all employees sign non-disclosure agreements to protect your information.

Cookies

We use cookies to enhance your browsing experience on our website. Cookies are small text files stored on your device that allow us to remember your preferences and other information. You can disable cookies in your browser settings; however, please note that certain parts of our website may not function properly without cookies.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete the information.

Changes To Our Privacy Policy

We may periodically update our privacy policy to reflect changes in our practices or relevant laws. We will notify you of any policy changes by posting the updated version on our website. Your continued use of our website and services after the updated policy is posted will signify your acceptance of the revised policy.

Your Rights

You have the right to access, correct, or delete your personal information at any time. Additionally, you can opt out of marketing communications by clicking the “unsubscribe” link in our emails.

To request access, correction, or deletion of your personal information, please contact our customer service team at [email protected]. We will respond to your request in a timely manner.

If you have any questions or concerns regarding our privacy policy, please feel free to contact us.

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